VFP 9 - Reporting Bugs

Microsoft moved all bug reporting for VFP to their Connect system years ago. The FoxPro Community followed the Microsoft direction with some kicking and screaming. One of the drawbacks of this was the VFP reports went through the Visual Studio group and we never got the feeling of being a first class citizen in the process.

Microsoft has fixed this. Well, sort of fixed this. {g}

About a month ago Gianni Turri posted a message on the ProFox list server noting a bug report he posted was rejected with the following message:

Thank you for submitting this Connect Issue. Visual FoxPro is no longer supported though Connect. Please use the Visual FoxPro Support Center (http://msdn.microsoft.com/en-us/vfoxpro/bb190294.aspx) or the Visual FoxPro Discussion Forum on MSDN (http://forums.microsoft.com/msdn/ShowForum.aspx?ForumID=60&SiteID=1) for more information or suggestions. You can also contact Microsoft Help and Support (http://support.microsoft.com ) for further assistance. For additional information please visit the Community Resources page on Visual FoxPro MSDN site (http://msdn.microsoft.com/en-us/vfoxpro/bb190227.aspx) as well as the VFPX project on CodePlex (http://www.codeplex.com/VFPX). Thank you, Visual Studio Product Team.

[Editorial note: interesting plug for VFPX - yeah!]

I confirmed this with Milind Lele. He told me Microsoft Connect is great for products in continuous development and allows better management of the reports to flow into the next release. All Visual FoxPro bug reports need to go through Product Support Services.

To get to Product Support Services you go here: http://msdn.microsoft.com/en-us/vfoxpro/bb190294.aspx

Near the bottom of the page you will find "Get Help from Microsoft". Click on Assisted Support. Scroll through the list of products to find Visual FoxPro 9.0 (or 8.0) and click on the link. Or you can go to this link:

http://support.microsoft.com/oas/default.aspx?Gprid=7992

You will see three options:

1. Email Support (24 hour response time, two free incidents, US$99 for support)
2. Online Request to be called (US$259 per incident, response time based on severity)
3. Request by phone (US$259 per incident during business hours, US$515 after hours)

Other options for contracts are available.

So I asked about "paying" to report a bug. You do initially have to pay if you are past your two free support emails. But if the support people determine it is a product bug (their definition of being out of spec, not your perception of what you might consider a bug), your payment will be credited. Exact words from Milind:

Actually for a valid bug, the charges get reverted. The quickest way to get a fix is to have a hotfix issued. And the fastest and surest way to do that is to create that request from support.

The good news: you will be routed to the folks that know VFP best and in my opinion, some of the sharpest folks supporting software anywhere. Plus the reports are going directly to them, not through a system that treated our favorite product as less than first class.

My recommendation: if you think you have run across some "buggy feeling feature" in Visual FoxPro, post the issue on one of the forums. Let the Fox Community help you flush out any issues to see if it is indeed a bug. Then report it though the Product Support Service channel.