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Testing, 1-2-3, testing

GoDaddy hosts my personal Web site for cheap. Last week while on vacation they decided to move it to a new server, then asked *me* to test it. Sure enough: 401.3 Unauthorized due to ACL on resource. My research indicates it is a NTFS permissions problem.

Every time I navigated to the Web site I was prompted by a login screen. Sweet.

Yesterday I called GoDaddy’s normally excellent tech support from an airport as I was waiting for a flight. They told me I had to uninstall and reinstall FrontPage extensions, then republish the entire Web site. How is this related to a permissions problem?

OK, this is a hardware problem so I am not the authority here so I follow along. Uninstall and wait for 30 minutes. Fly home, eat dinner, reinstall. Same problem. Too tired from travel so I hit the sack. Get up, same problem. Have you heard how much I love hardware?

I call back today and get the same story. This time I mention I did a little research on the issue and it *could* be related to NTFS permissions. On and off hold for 30 minutes. GoDaddy tech support calls advanced tech support. New advice: reinstall FrontPage extensions and republish Web site. What?!?!

Sure enough it seem to work without the republishing of the Web site so I suspect some advanced tech support dude fixed the NTFS permissions in the 30 minutes it took to reinstall the extensions.

Anyway, I only meant to post a test post to see if I can. I can’t imagine slapping up a smoke screen to my customers while I fix something behind their back. GoDaddy should have tested my site before telling me it was ready. It would have saved me lots of time I don’t have.


3 Responses to “Testing, 1-2-3, testing”

  1. July 20th, 2008 at 19:14 | #1

    This is normal for GoDaddy’s hosting service. Their policy seems to be:

    - Let’s change things without telling our customers.
    - Don’t worry that customer’s sites are down for sometimes weeks
    - When they call, eventually promote to advanced tech support
    - Fix what we broke

    All reasons why I no longer host with GoDaddy

  2. July 20th, 2008 at 19:40 | #2

    In this case they warned me they were moving the site, they told me when it was moved, and they fixed it within minutes of me calling. While I am not happy with this one painful incident, it is one of only two times my site has been down in all the years I have been with them. The only other time I can remember was when the credit card I had on file was expired. That time they did not email me about it. Now I get emails months in advance so I can make the change.

  3. July 22nd, 2008 at 17:22 | #3

    GoDaddy’s tech support has always been pretty decent for me. But what’s amazing to me is how BAD their domain management software/CRM website is. It’s on the verge of unusable.

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