Posts Tagged ‘GoDaddy’


GoDaddy hosts my personal Web site for cheap. Last week while on vacation they decided to move it to a new server, then asked *me* to test it. Sure enough: 401.3 Unauthorized due to ACL on resource. My research indicates it is a NTFS permissions problem.

Every time I navigated to the Web site I was prompted by a login screen. Sweet.

Yesterday I called GoDaddy’s normally excellent tech support from an airport as I was waiting for a flight. They told me I had to uninstall and reinstall FrontPage extensions, then republish the entire Web site. How is this related to a permissions problem?

OK, this is a hardware problem so I am not the authority here so I follow along. Uninstall and wait for 30 minutes. Fly home, eat dinner, reinstall. Same problem. Too tired from travel so I hit the sack. Get up, same problem. Have you heard how much I love hardware?

I call back today and get the same story. This time I mention I did a little research on the issue and it *could* be related to NTFS permissions. On and off hold for 30 minutes. GoDaddy tech support calls advanced tech support. New advice: reinstall FrontPage extensions and republish Web site. What?!?!

Sure enough it seem to work without the republishing of the Web site so I suspect some advanced tech support dude fixed the NTFS permissions in the 30 minutes it took to reinstall the extensions.

Anyway, I only meant to post a test post to see if I can. I can’t imagine slapping up a smoke screen to my customers while I fix something behind their back. GoDaddy should have tested my site before telling me it was ready. It would have saved me lots of time I don’t have.